Account Executive

External Job Advert
Job role: Account Executive
Location: New Milton
Hours: 35 hours per week

As an Account Executive, you will be contributing to Mainstay’s vision to recognised as the market leading provider of services to the UK’s property sector. Mainstay is a professional service organisation, that delivers business expertise and service across the property industry. 

Main Purpose of Job  

• Providing customer centric insurance products for the client’s clients
• Ensuring all enquiries dealt with in a professional and timely manner
• Ensuring compliance with FCA requirements 

This role report into the Insurance Manager and has 14 indirect reports, depending on the operational division.    

Main Responsibilities

• Liaising with clients, brokers, and insurers in the administration of contracts of insurance
• Preparing and issuing new business & renewal terms and quotations
• Working with the Claims Executive to understand impact of claims on your portfolio
• Ensuring stakeholders are regularly engaged and updated with claims information
• Dealing with client queries via multiple channels – e.g. email, telephone, post – in a timely and professional manner
• Provide a superior service to all internal and external customers of FirstPort Insurance Services Ltd
• Support FirstPort Insurance Services Ltd strategic and operational goals

Areas of Responsibility/Accountability

• Preferably educated to A ‘Level standard, but as a minimum 5 ‘C’ grade or above GCSE passes (or equivalent) including English and Maths
• Experience of working within a property insurance operation either for an insurance company or broker
• Customer service experience
• Experienced in the use of Microsoft applications
• Excellent communication skills, both verbal and written
• Awareness of FCA obligations relevant to insurance provision
• Adaptable and able to work under pressure and to tight timelines 

Our Values

Trust – We keep our promises. We are open and honest.
Respect – We seek an inclusive environment which promotes empathy and care for each other.
Integrity – We have strong moral principles. We do as we say.
Innovation – We welcome change as a way to nurture a growth mindset.
Delivery – We work together to deliver the most effective solution in a timely manner.