Job Role: Regional Manager (Ref 5402)
Location: Cambridge, St Albans, Norwich, Chelmsford
Job Sector: Retirement Property Services
Hours: 35 per week, 9:00-17:00 Monday-Friday
As Regional Manager you will contribute to our vision of being the UK's favourite residential property manager by:
- Adopting a proactive and strategic focus, having overall operational accountability for a regional portfolio, delivering profitability, compliance, service excellence and value for money.
- Ensuring all employees provide an efficient, value for money management service to our customers and achieve high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment for our residents.
- Being passionate about delivering consistently high standards of customer service.
The Regional Manager reports to the Retirement Operations Director and has a team of 12 Area Managers covering 286 Developments and 11,600 residents.
You are passionate about providing excellent customer service at all times and this will have been demonstrated through a proven track record. You may already work within the property sector, such experience and knowledge is desired but not essential.
As an experienced people manager, you will be an inspirational leader with who has lead teams to deliver operational excellence across a number of KPI's. You will be energetic and enthusiastic with a leading and coaching mentality.
An excellent and effective communicator with the ability to negotiate and influence with all customers and stakeholders which you demonstrate through your ability to connect with everyone you come into contact with. Your verbal and written skills will be of a high standard.
You will be a high level and commercial thinking who is resolution focused with the ability to be flexible and creative in approach. You will also be able to work across functions to reach the best solutions for all challenges.
Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people, driving performance and ultimately delivering the highest level of service for our residents.
FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home.
Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.
Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance.