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Project Coordinator

Job Role: Project Coordinator

Location:  Luton

Job Sector: Major Works

Salary: Up to £20,000 depending on experience

Hours: 35 hours per week 

As a FirstPort Project coordinator, you will contribute to our vision of being the leading residential property manager, as recognised by others by:

•Providing professional business to business customer service to all internal departments, residents and contractors, whilst managing the long term projects portfolio.

•Data input and programming management to the highest standard.

•Ensuring FirstPort's Major Works programme is managed to the highest statutory legislation possible.

This role of Project Coordinator reports to the Major Works Team Leader and will not have any direct reports.

About You

You will be currently working in a role that requires you to multi-task, manage your time and complete accurate data entry. You may already have an understanding of the property management sector and Section 20 requirements.

Communication comes easily to you, you have the ability to update and consult with residents, contractors and all other internal departments. You have a high standard of both verbal and written communication which you put to good use in your report and specification preparation. 

You are dynamic, driven and ambitious, with a strong customer service focus. You enjoy working independently but also enjoy a collaborative team environment.  

You are IT savvy and are confident in using laptops / tablets, fluent in the main MS packages, you also have data input skills to an intermediate level.

You enjoy a fast paced and energetic role that allows you to use you varied skill set whilst managing projects and engaging with colleagues and customers.

About Us

FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home.  

Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential. 

Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients.  They shape our culture and are used in measuring and rewarding performance.

Main Responsibilities

•Managing the progression of major works projects, through all stages of the section 20 process.

•Highlight and resolve blockages / issues within the lifecycle of each project.

•Work on a balanced caseload of individual projects, as part of the existing team.

•Ensure effective and timely updates to the Property Manager on any development specific issues relating to the major works and long term projects.

•Effectively collaborate with the Customer Service and Operations Departments and to share development specific knowledge and information in relation to long term projects

•Ensure written communication is processed and responded to professionally and in accordance with targets and service level agreements set by the MS management team

•Implementing processes for capturing data from contractors, ensuring the system is kept up to date, organised and structured to meet service requirements

•Analysing Major works requirements and producing reports on a regular and ad hoc basis as required

•Managing efficient input to IT systems to support Major Works team remit 

The Benefits

Our customers deserve the best and the same applies to our people.  We'll support you with all of the technology, training and support that you need to do your job well.  We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.


We're committed to promoting diversity at FirstPort and recruit on merit.  We will consider appli

Project Coordinator


Published on 10 Jan 2020