Job Role: Estate Manager (Ref 4674)
Location: Heathfield, East Sussex
Salary: £25,334.40 per annum plus benefits
Job Sector: Retirement - Assisted Living
Hours: Monday to Friday 8am-4pm (35 hours per week)
As an Estate Manager you will contribute to our vision of being the UK's favourite residential property manager, as recognised by others by:
- Providing an efficient, cost effective management service to our customers
- Achieving high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment within the development
- Effectively and professionally manage the development while providing a safe, secure and well maintained environment to customers
The Estate Manager reports to the Area Manager and has a team of up to 10 direct reports. This includes an Assistant Estate Manager, Head Housekeeper and multiple Housekeeper & Servers, as well as Night Duty Managers.
You will currently or have previously managed a large team, cross functional team in a customer focused environment and have a passion for providing an exceptional level of customer service at all times.
Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customers complete satisfaction quickly and efficiently.
You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing daily checks and keeping accurate records to ensure everything is kept on track.
You are self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings.
You are IT savvy and are confident in using laptops / tablets and are fluent in the different MS packages.
Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis.
FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home.
Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.
Our Values set out the commitment