Director of Residential Services
- Job reference: 002350
- Salary: Up to £85,000 per annum
- Closing date: 02/06/2023
- Department: Estates and Property Services
- Location: London Senate House
- Employment type: Open ended
- Sub-Department: Other
- Hours Per Week: 35
The University of London is the UK’s leading provider of digital and blended distance education internationally, offering programmes to 45,000 students in 190 countries around the world. Although proudly rooted in London, our community and impact are global.
Our passion for increasing access to education and mobilising the collective power and expertise of our unique federation of 17 esteemed higher education institutions is central to our ability to transform lives around the world and address the global challenges of the future.
The University, through Residential Services, delivers student accommodation (approx. 3500 study bedrooms) to the Federation’s students and summer commercial guests. Residential Services also operates a private housing advice and letting service for Member Institutions. The current income of the department is approximately £45m.
This role is critical to both ensuring a high-quality student experience and generating a significant revenue stream for the University in support of its mission and objectives.
You will be responsible for maximising occupancy of, and income from, the University’s accommodation throughout the year by delivering a high standard, value for money service to a variety of residents and guests. Additionally, you will provide expert input to business cases developed in support of on-going investment across the University’s estate on all matters relating to residential accommodation.
You will establish and maintain key working relationships with senior staff from across the University and wider Federation: engaging and influencing key stakeholders to promote and maximise utilisation of the University’s residential accommodation.
Applications are welcomed from candidates with demonstrable experience of managing student residential accommodation (both directly managed, and third party owned) and services (including pastoral support and housing advice).
The successful candidate will be a strong and visible leader possess with excellent interpersonal skills and the ability to both foster excellent performance amongst colleagues and influence senior colleagues in a positive manner.
For a full role profile, please refer to the job description below.
Further information
To be considered for this opportunity, please submit your application (by clicking ‘apply for job’ at the bottom of this page) before the closing date at 5pm, 2nd June 2023.
It is anticipated that interviews will take place in week commencing 12th June 2023.
For confidential enquiries please contact: Tahera Jama – Senior Manager (Recruitment) tahera.jama@london.ac.uk
The University of London is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented at senior levels within the University. All appointments will be made on merit, based on the criteria identified in the job description.
Pursuing excellence in education and equal opportunities.