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Customer Care Manager

The role; Professionally receive service requests from customers and carry out or coordinate any required action to efficiently and effectively resolve any issues in a timely manner (ensuring that the Defect Management System is kept updated) from point of exchange through to the defect/warranty period.

Day to day responsibilities will also include;

  • Log all incoming and outgoing communications on the defect management system
  • Coordinate all required works with the customers, customer service managers and subcontractors ensuring that all defects are dealt with by the appropriate personnel
  • Carry out feedback calls regularly to all customers to ensure satisfaction levels
  • Follow up outstanding defects daily and maintain the defect system ensuring all is kept up to date

The successful applicant will;

  • Have strong listening skills
  • Thrives in fast paced environments
  • Have intermediate to advanced level of proficiency with MS office programmes
  • Be a problem solver/innovative thinker

Negotiable

Keeleigh

Goodridge

+44(0)207 3185861

Customer Care Manager

London, UK
Permanent
Manager

Published on 23 Sep 2019