Concierge

External Job Advert
Job Role: Concierge
Location: London ( SW9)
Hours: 19 hours per week (Sunday: 8am - 8pm, Monday: 4pm - 8pm and Tuesday: 4pm - 8pm)

At Innovus we committed to delivering market leading solutions and professional services and as a Concierge you will be contributing to our vision to recognised as the market leading provider of services to the UK’s property sector.
We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and service across the property industry. 

Purpose of the role
The role of Concierge will act as the front of house for the management suite and will need to ensure that they build and maintain the relationship between tenants, contractors and Clients. The successful applicant will have experience of working in a reception and be well practiced in dealing with clients both over the telephone and in face-to-face situations.

Main Duties

• To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved; establish and maintain a register for these
• Ensure that the telephone is answered in a timely and professional manner and transferred to the appropriate personnel or message are taken. Ensure that all calls are dealt with effectively and efficiently.
•  Ensure that the Reception always presents to the highest standard.
• Ensure that all visitors sign in and out of the property and that visitor’s passes are administered correctly.
• Ensure that the reception desk is not left unmanned at any time.
• Provide support to the Building Manager and Property Manager on general admin duties.
•  In conjunction with the Building Manager, develop resident and tenant engagement initiatives across the property
• Update and maintain the Dolphin Quays website, in conjunction with the Management Board.

Secondary Responsibilities

• Ensure incoming and outgoing post is dealt with in the correct manner.
• Undertake ad-hoc additional administrative duties such as filing, faxing, photocopying.
• Completion of all mandatory training courses.

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation.

The Benefits
Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity and Inclusion
We’re committed to promoting diversity at Innovus and recruit on merit.  We will consider applications from job share applicants.
Innovus is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If you have a disability, please let us know what adjustments you may need to the recruitment process to perform your best.
Ready to apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.
Please note, due to our sector all roles are subject to an Enhanced DBS.
If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.
 
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