Community Manager

Job role: Community Manager
Location: Sherborne, Dorset
Hours: Monday to Friday 9am-5pm (occasional weekend and evening working may be required)
Salary: £28,000 per annum plus benefits
One Year fixed term contract with a possibility to become permanent.

The job role
As a Community Manager you will contribute to our vision of being UK’s leading property manager by:

• Based at a prestigious later living housing development providing an efficient, cost-effective management service to our customers while creating a welcoming, friendly and courteous environment for our homeowners.

• Supporting the growth of vibrant, engaging communities, which enhance our homeowners’ lives. Taking responsibility for developing strong, trustworthy relationships with homeowners, their families, and forging strong links and partnerships within the community.

• Organising and delivering high quality events and a vibrant social calendar of wellbeing activities.

• Encouraging and introducing prospective customers to our communities. Ensure that robust procedures are in place to ensure the safety and wellbeing of all residents.

Main Responsibilities

• Effectively manage all customer feedback including complaints, ensuring that service improvements are introduced, improving in line with feedback received.
• Working closely with external Sales Relationship Managers, advise additional support based on homeowners personal needs.
• To coordinate the distribution of annual service charges and billing, ensuring homeowners are informed of changes and responding to any feedback.
• Coordinate the Resident’s Association, and homeowner focus groups, ensuring they are operated effectively.
• Arranging General Meetings with homeowners and resident’s associations to discuss the management of the property and general expenditure.  Minuting the meeting and making sure actions are carried out.
• Promote good communication and relationships between homeowners and their families and our partners and suppliers.
• Work closely with Bistro management to ensure the bistros are providing the best service to our homeowners and the bistros are clean and well maintained.
• Setting up events and activities and working with other Community Managers as well as homeowners and their families
• Monthly reporting to management and constantly providing insight gathered from the homeowners on service improvements or areas we can improve on. Reporting on KPIs and client reporting.

Skills and Experience

• Demonstrable experience gained in a customer facing role, or within the caring profession, preferably in Estate management, Client Services or similar
• Have a passion for providing an exceptional level of customer service at all times.
• Flexible and resilient; able to work under pressure to achieve measurable outcomes.
• Be an excellent and effective communicator, both verbally and in writing, maintaining and striving for high standards of professionalism.
• Energetic and enthusiastic with a leading and coaching mentality.
• Resolution focused with the ability to be flexible and creative in your approach.
• Full driving license, and able to travel to other developments when required
• An education to GCSE (A-C) or NVQ level 2/3 standard.
• Excellent IT skills with a thorough understanding of how IT systems and solutions can support business efficiency.

Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies. 
 
FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS).  As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Why choose us?
By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.
The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.
What’s next?
To start your application for this role we will ask you to upload your CV and answer a few questions.
Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.