Communications Manager - EWS

Job Role:  Communications Manager - EWS Projects

Location: Field/Remote - With regular meeting held in London and Luton

Job Sector: Marketing

Hours:  35 per week, Monday to Friday

As our Communications Manager for our External Wall Systems Team, you will contribute to our vision of being the UK's favourite property manager by:

• Writing and creating customer communications for residents and homeowners whose homes external wall systems (EWS) are being remediated as a result of changing building and fire safety guidance.
• Ensuring customer and client facing colleagues have the appropriate communications templates and materials to keep everyone updated and queries can be responded to clearly and empathetically.
• Supporting the major works teams, and property management operations teams with creation of site-specific communications plans to align with building remediation timelines.

This role will report into our Head of Programme Management - EWS, but with a dotted line to our Head of PR, Brand and Digital to ensure alignment with our group external communications. 

About You

You have previous experience in a B2C services organisation and in external communications/PR.

Being an exceptional communicator, means you have a very high attention to detail and are a natural writer.

As you are comfortable 'working at pace' means you thrive in working in a busy and varied environment. As well as having the ability to take an 'outside in' approach to customer communications

You are comfortable building relationships with colleagues across different departments, and are a proactive self-starter, organised, able to prioritise a busy workload and deadline focused

Experience of residential property desirable, but not essential

AboutUs

FirstPort is the UK's leading residential property service provider, caring for 290,000 homes in England, Wales and Scotland, across 5,000 developments. With over four decades of experience and4,000 employees, FirstPort works with developers, investors, freeholders and over 1,000 Resident Management Companies.

Main Responsibilities

• Owning the customer communications plans and creating templated and bespoke communications, such as resident updates, newsletters and Q&As for homeowners and residents whose buildings' external wall systems (EWS) are being remediated to bring them in line with the latest building and fire safety standards.
• Creating site