Chartered Surveyor – Health Sector Lead – London

About the job

Job summary

The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. As one of the largest employers of surveyors in the country, our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.

We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.

As part of this commitment, we cover RICS fees and Registered Valuer (VRS) fees, ensuring our surveyors have the professional backing they need to thrive

Our surveyors have the freedom to manage their own diaries and are empowered to deliver under their own autonomy. We trust our people and look forward to welcoming your skills into the VOA community.

Job description

Chartered Surveyor – Health Sector Lead – Role Overview

District Valuer Services (DVS) provides professional property services across the public sector, including to private and third sector clients in delivering public services and functions of a public nature. Our clients include the Central, Local and Devolved Government, Health and Transport.

This role sits within the Health Sector, where we work with NHS clients to provide advice across a range of product areas including valuations for reimbursement under the NHS Premises Costs Directions, Value for Money Advice, estates advice and IFRS compliant asset valuations. 

You will work within a fast-paced team to meet increasing client requirements across a range of health sector casework including litigation cases. You will deliver complex casework, provide technical guidance to clients and colleagues and support other caseworkers within DVS. You will also assist with building capability within the team

This is an excellent opportunity to lead high profile work and collaborate with specialist teams. As a Sector Leader for London, you will work closely with the Sector head and be responsible for managing a large and diverse client base, whilst providing technical advice and support to the team.

This is a technical surveying and leadership role primarily involving project management of valuation work for national clients in the health sector. As Sector Leader you will provide leadership to a regional team of specialists and caseworkers for London within DVS. The role will include undertaking complex casework, project management and assurance functions for DVS. With regular travel across London and occasionally the South of England to meet with your clients based across the region.

Chartered Surveyor – Health Sector Lead – Key responsibilities 

• Maintaining and applying an advanced level of valuation surveying knowledge to own casework activity and conduct reviews of high profile or complex valuations for peers and team members.
• Casework will typically fall within the following key areas: 

• Providing technical leadership, guidance and support to caseworkers within DVS and across the sector to build capability and the delivery of timeliness targets, primarily on a regional and, as required, national basis.
• Ensuring an awareness of the wider political, economic, social, technical, environmental, and legislative agendas that impact DVS and Health Sector clients.
• Developing and maintaining strong relationships with DVS clients and ensuring customer satisfaction, understanding and challenging the needs of the client.
• Maintaining a good understanding of the links to other work areas and the external business environment.
• Identifying risks and issues and making recommendations on action to be taken.

As a DVS Sector Lead, your time will be split between managing complex casework and providing leadership within DVS. You will also be responsible for:

• Reporting to stakeholders up to and including Ministerial level where necessary. Pro-actively liaising and marketing our professional services to existing and potential clients, developing and maintaining client relationships.
• Understanding the challenging needs of the client, identifying and developing new products and services required.
• Supporting the Senior Management Team and working closely with Team Leaders in the transferring of skills across the sector to build capability.
• Leading regular team meetings, providing updates on the sector and encouraging the sharing of knowledge.

Person specification

Our ideal candidate is someone with advanced technical surveying knowledge who can project manage asset exercises. The successful candidate will have strong leadership skills with an ability to engage with and influence stakeholders at all levels.

Essential Requirements

• Full MRICS or FRICS Qualified. The candidate must be eligible to join the RICS Valuer Registration Scheme (VRS), criteria as determined by the RICS is as follows: Regulatory Rules
• A strong understanding of Health Sector work and its key product areas, legislation such as the NHS Premises Costs Directions, with a good understanding of current market circumstances. 
• An advanced level of technical knowledge, including the application of relevant legislation, case law, codes of practice and professional RICS standards.
• The ability to identify risks and issues, propose solutions as appropriate.
• Strong leadership and communication skills with the ability to build trusted and credible relationships with clients, peers, and direct reports.
• Ability to support and coach team members to enhance their technical skills and performance to provide excellent client care.
• Strong stakeholder management and influencing skills, including high levels of negotiating, consulting, and interpersonal skills to achieve co-operation over mutually acceptable solutions.
• A full UK Driving Licence is essential to this role.
• Regular travel will be expected to client offices and inspection sites within the region. We are reasonable with our expectations and provide flexible working arrangements to support this need.

Licences

A full UK Driving Licence is essential to this role. However, if you are considered disabled under the Equality Act 2010 and do not hold a full driving licence, we will consider your application. Please contact resourcingteam@voa.gov.uk with your details to discuss this further.

Qualifications

MRICS or FRICS qualified

Memberships

MRICS or FRICS qualified

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Making Effective Decisions
• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• You will be asked technical questions at interview to assess your professional knowledge and experience as a Chartered Surveyor and on the Health Sector.

Benefits

Alongside your salary of £65,047, Valuation Office Agency contributes £18,844 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We offer a range of flexible working options, a generous leave allowance that starts at 25 days (increasing by a day for every year of qualifying service up to a maximum of 30 days.) and a Civil Service Pension with an average employer contribution of 28.97%.

• Learning and development tailored to your role.
• An environment with flexible working options.
• Family friendly policies including 26 weeks full pay for maternity, adoption or shared parental leave.
• Employee Assistance Programme offering comprehensive wellbeing support.
• To learn more about the extensive benefits we can offer you as a VOA employee please download our Benefits Booklet: VOA_benefits_booklet.pdf (publishing.service.gov.uk)

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

If you can meet our person requirements above, we are keen to hear from you.

To apply for this post, you must complete an online application with the following:

A CV setting out your Job History/Full Qualifications/Previous skills and experiences.

A Personal Statement (maximum 750 words) please outline your suitability for the role. Please pay particular attention to the ‘Essential Requirements’ and ‘Person Specification’ outlined in the advert when providing your answer.

Sift (24/10/2025)

We will assess you on your CV and Personal Statement.

Should a large number of applications be received, an initial sift may be conducted using the lead personal statement. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.

Interviews (W/C 10/11/2025) Please note these dates are provisional and may be subject to change. These will be confirmed should you be invited to interview.

Interviews are currently taking place using Microsoft Teams Video. We will provide more detail if you are shortlisted for interview. 

We will assess you on the Behaviours listed in the job description, Strengths, Technical questions and a Presentation.

At the interview, the panel can then probe further and ask applicants to provide further specific examples that show how they best demonstrate their skills.

Behaviours 

The distinguishing Behaviours (the required skills, knowledge and behaviours) for this role are set out in the Civil Service Behaviours Framework 2018 (Success Profiles - GOV.UK (www.gov.uk)) and should be referred to when making this application.  

You are required, under the Behaviours approach, to describe how you have dealt with a specific situation. 

You must give evidence of your knowledge, skills and behaviours and how you have applied this, such as what you did or said and how you interacted with other people. 

When you are giving your examples, do not spend too many words on description and background information. Avoid using general or unspecific statements. Instead say what the situation was, what you did what your thought process was and so on. 

Presentation 

You will also be required to conduct a 10-minute presentation, information on the presentation topic will be provided to you if you are shortlisted for interview.

Application Hints and Tips

For more information on Success Profiles, tips on how to write a successful application and find out more about what’s involved in the application process please visit About the application process , Civil Service Careers (civil-service-careers.gov.uk)

Further Information

The internal name for this position will be G7 DVS Sector Health Lead.

Applicants who do or wish to work an alternative working pattern – are welcome to apply. The preferred working pattern may or may not be available. You should discuss this with the vacancy holder.

On 28th April 2025 it was announced that the Valuation Office would become part of HMRC. The announcement means that our work and anyone who is an employee of the Valuation Office will transfer over to HMRC by the end of March 2026. The terms and conditions you will be employed under will not be affected on transfer to HMRC.

As part of the application process you will be asked to tell us which of the locations available you can work in. You will be able to specify up to 1 option. Please be aware that you can be posted to any location that you put in your preferences. If you would only like to be posted to one location, please confirm one location only.

Successful candidates must select one of the locations noted in this advert as their base office and will be expected to undertake regular travel to this location under the Agency’s hybrid working policy.

Due to the way the CS Jobs system is set up, when choosing your preferred locations, you will find that the Wembley & Canary Wharf locations will not appear on the list of options.

Should you wish to choose Wembley as a location then please select Harlesden.

Should you wish to choose Canary Wharf as a location then please select Tower Hamlets.

A full UK Driving Licence is essential to this role. However, if you are considered disabled under the Equality Act 2010 and do not hold a full driving licence, we will consider your application. Please contact resourcingteam@voa.gov.uk with your details to discuss this further.

Any move to VOA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

The VOA is an office-based organisation that supports flexible working. By default, everyone in the VOA is a hybrid worker with options to work in the office, at home or out and about, depending on the work they’re doing that day and where it’s best done.

VOA employees only:  If you are currently in receipt of DTA as a result of a VOA office closure/restructure and it is agreed for you to take up this role in your current location, you may continue to receive DTA for the remainder of the period you can claim for.  Please check with the Vacancy Holder on preferred locations for this role before you apply.

This post is based in the UK.  Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish Citizen, under the EU settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for this post in relation to the Skilled Worker Visa route before applying.

To be eligible for sponsorship you will usually need to be paid the standard salary rate of £38700 per year or meet one of the other eligibility criteria.

Ensure you are eligible before applying for this post.

You can also contact resourcingteam@voa.gov.uk for further support.

Pre-employment Checks

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Reasonable Adjustment

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a reasonable adjustment or a change to be made so that you can make your application, please click here for more information:

Reasonable Adjustments , Civil Service Careers (civil-service-careers.gov.uk) and contact voarecruitment.grs@cabinetoffice.gov.uk as soon as possible.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process.

Terms & Conditions

Voluntary terms apply.

Reserve Lists

If we have more successful candidates than available vacancies, we will hold a 6-month reserve list as standard. 

During that time, we may use the list to fill the same, or similar roles with closely matching essential criteria, without further testing of merit. Any appointments from the Reserve list will be made in strict merit order.

Starting Work

The successful candidate will normally take up duty within one month from notification of successful completion of pre-employment checks.

Applying

All applications for these vacancies must be made online. There are limited exceptions to this. Paper applications will only be considered if you have a disability that will prevent you from applying online. If this is the case, please email voarecruitment.grs@cabinetoffice.gov.uk

Once you have submitted your application it cannot be amended; only submit your application when you have completely finished and answered all the relevant questions.

Please note that late applications will not be accepted.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

New entrants are expected to join on the minimum of the pay band.

Use of AI

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  Please see our candidate guidance for more information on appropriate and inappropriate use.

Concerns/Complaints

The Valuation Office Agency’s recruitment processes are underpinned by the Civil Service Commissioner’s Recruitment Principles, which outlines that selection for appointment is made on merit based on fair and open competition.

If you feel your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, you may make a complaint, by contacting the Central Recruitment Team at the following address: resourcingteam@voa.gov.uk

If you are not content with the outcome of your complaint you have the right to complain to the Civil Service Commissioners.

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name :Ros Johnson
• Email :ros.johnson@voa.gov.uk

Recruitment team

• Email :VOARecruitment.grs@cabinetoffice.gov.uk