Customer Care Manager

3 days left

Location
London
Salary
Negotiable
Posted
23 Sep 2019
Closes
21 Oct 2019
Ref
BBBH39682
Contact
Keeleigh Goodridge
Job position
Manager
Contract Type
Permanent
Hours
Full Time

The role; Professionally receive service requests from customers and carry out or coordinate any required action to efficiently and effectively resolve any issues in a timely manner (ensuring that the Defect Management System is kept updated) from point of exchange through to the defect/warranty period.

Day to day responsibilities will also include;

  • Log all incoming and outgoing communications on the defect management system
  • Coordinate all required works with the customers, customer service managers and subcontractors ensuring that all defects are dealt with by the appropriate personnel
  • Carry out feedback calls regularly to all customers to ensure satisfaction levels
  • Follow up outstanding defects daily and maintain the defect system ensuring all is kept up to date

The successful applicant will;

  • Have strong listening skills
  • Thrives in fast paced environments
  • Have intermediate to advanced level of proficiency with MS office programmes
  • Be a problem solver/innovative thinker

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